FAQ

Frequently asked questions – Marly Design

1. How can I return a product?
Please strictly follow the instructions on our returns page. Returns can only be requested via the contact form.

2. Can I cancel my order?
Orders can only be cancelled before shipment. Please use the contact form on our contact page.

3. What are the shipping costs and delivery times?
See the delivery page for details.

4. Can I exchange a product?
Exchanges are not supported by default. You can return a product and place a new order.

5. What to do in case of a defective or wrong product?
Submit a return request via the contact page. Return costs for defective products are on us; you will receive a replacement or a refund.

6. How can I track my order?
You will receive a track & trace code after shipment.